Customer Support Agent (Spanish + Portuguese)

Customer Support Agent (Spanish + Portuguese)

Remote, Worldwide | Full-time

Responsibilities

  • Efficiently responds and communicates with clients to understand and service their needs via livechat
  • Effectively analyses customer data to make appropriate recommendations and problem resolutions
  • Resolve product or service concerns by clarifying the customer’s problem; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Demonstrates excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
  • Builds rapport with clients and effectively diffuses conflict and opposition
  • Contributes to team effort by accomplishing related results as needed
  • Committed to meeting quality standards in processing customer adjustments

Requirements

  • Proficiency speaking and writing in Spanish, Portuguese and English
  • Computer literacy
  • Able to identify ways of solving the problem and present the solution in a verbal and written manner
  • Strong interpersonal skills
  • High level of professionalism
  • Attention to detail and punctuality
  • Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.)
  • Stable internet connection

We offer

  • Working for a dynamically growing company
  • Challenging but exciting tasks with our own product
  • Trainee period is provided
  • 8 shifts of annual leave per year
  • 8 shifts of sick leave per year
  • Working on a shift schedule (day and night shifts)
  • Opportunity to work remotely
  • Professional education budget
  • Language learning budget
  • Wellness budget (gym membership, sports gear and related expenses)

Apply for Customer Support Agent (Spanish + Portuguese)

    x Remove file