Customer Support Agent

Customer Support Agent

Remote | Full-time

Responsibilities

  • Handle any incoming customer inquiry within the set time range via different communication channels: live chat, messengers, CRM system;
  • Identify customers’ needs to achieve customer satisfaction;
  • Manage standard inquires in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist.

Requirements

  • Basic knowledge of work with Google framework (Disc, Sheets, Docs);
  • Experience of resolving difficult issues;
  • Strong interpersonal skills;
  • High level of professionalism;
  • Attention to detail and punctuality;
  • Understanding of customer service with ability to identify weak areas;
  • Basic knowledge of best CS practice.

We offer

  • Compensation for tax expenses of private entrepreneurs in Ukraine;
  • Qualified assistance and support for Ukrainian private entrepreneurs;
  • Paid vacation days per year;
  • 10 paid sick leave days per year;
  • Public holidays according to current Ukrainian legislation;
  • Medical insurance for employees;
  • Compensation for professional education and learning English;
  • Compensation for a sports subscription or sports equipment.
  • Working on a shift schedule (day and night shifts from 9 am to 9 pm and from 9pm to 9am / 2 days off)

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